FAQ
Shipping & returns
Do you offer free shipping to my country?
We offer free shipping on orders over $69. Delivery takes 2-6 business days across the US. For orders under €69, standard shipping rates apply. We currently ship to all the United States.
How much is shipping?
Shipping costs are $5.95 and FREE for orders above $69.
What if I want to return a product?
We're confident our products will help improve your life, but if you're not completely satisfied, you can return it within 30 days of purchase - no questions asked. Simply contact our customer service team to arrange your return and full refund.
How long does shipping take?
Packages are deliverd from our central warehouse throughout Europe within 2-6 days, depending on your exact location.
Can I track my package?
Upon shipping the tracking code will be provided to your email, keep an eye out!
WRAP FAQ
Is WRAP right for my activity?
WRAP was built for people who refuse to sit out. Whether you're playing pickleball on weekends, getting back on the basketball court, grinding through a tennis match, or just staying on your feet during a long shift — WRAP gives your ankle the stability to get through it.
Sports: pickleball, basketball, tennis, hiking, volleyball, golf
Active life: gym sessions, weekend warrior activities, coaching your kid's team
On your feet: long shifts, active jobs, travel days
If your ankle is the thing between you and the activity you love, WRAP is for you.
Can I wear WRAP all day?
You can — but that's not really the point. WRAP is designed to support you during activity: your game, your workout, your shift. Strap it on when you need it, take it off when you don't. The breathable neoprene stays comfortable for hours, so if you're on your feet all day, it'll hold up. But we built WRAP as performance gear, not something you sleep in.
Does WRAP work for chronic ankle issues?
Real talk: WRAP isn't a treatment and we're not going to pretend it is. But if you've got weak ankles, old sprains that never fully bounced back, or instability that makes you hesitate — WRAP gives you the support and stability to stay active. It won't fix the underlying issue, but it'll help you get through your game, your hike, or your shift without worrying about rolling your ankle again.
Does WRAP fit in my regular shoes?
This is one of our biggest advantages. WRAP's slim profile fits in 94% of all shoe types — from sneakers to work boots to hiking shoes. Only very tight dress shoes might feel snug. Pro tip: put WRAP on first, then your shoe.
How do I care for my WRAP?
- Wash weekly at 85°F / 30°C (hand wash or use a laundry bag)
- No fabric softener (it damages the neoprene)
- Air dry only (never put it in the dryer)
- With regular use, WRAP lasts 6-12 months
Will I feel a difference right away?
The stability? Immediately. From your first step, your ankle feels locked in and supported. That confidence — knowing you can cut, pivot, or push off without second-guessing your ankle — that's what WRAP delivers from day one. The longer you use it during activities, the more natural it feels. It becomes part of your gear.
Can I work out and play sports in WRAP?
That's literally what it's for. WRAP is built for movement — pickleball, basketball, tennis, hiking, gym sessions, volleyball, you name it. It stays put during lateral cuts, jumps, and quick direction changes. This isn't a brace you baby your ankle in. It's gear that lets you go harder than you would without it.
What if WRAP doesn't work for me?
Every ankle is different. That's why we offer a 30-day guarantee. If WRAP doesn't give you the support you need, send it back — even if you've used it — for a full refund. No hassle, no questions. We'd rather you try it risk-free than wonder "what if."